Cancellation Policy.
Last updated: September 2026
Parko Auto is a mobile service, and each appointment reserves dedicated time for travel and the inspection itself.
We understand that plans sometimes change. This Cancellation Policy explains what happens if you need to cancel or reschedule your booking.
Cancellations More Than 24 Hours Before Your Appointment
If you cancel more than 24 hours before your scheduled appointment, you may choose either:
A full refund of the amount paid; or
To reschedule your appointment to another available time at no additional rescheduling charge.
Cancellations or Rescheduling Within 24 Hours
If you cancel or request to reschedule less than 24 hours before your scheduled appointment, your payment is not refundable.
However, as a courtesy, Parko Auto will allow the payment to be transferred once to a new available appointment.
Once a booking has been transferred under this provision, the transferred payment cannot be transferred to another appointment again.
If the rescheduled appointment is subsequently cancelled, missed or cannot proceed due to circumstances within the customer's responsibility, the payment will be forfeited.
No-Shows
If you do not attend or are unavailable for your scheduled appointment, the booking will be considered a no-show.
The payment will be forfeited and is not refundable or transferable.
A new appointment will require a new booking and payment.
Vehicle Not Available or Accessible
Customers are responsible for ensuring that the vehicle is available and reasonably accessible at the scheduled appointment time.
If Parko Auto attends the nominated location but cannot perform the inspection because:
The vehicle is not present
The customer or appropriate person is unavailable
Keys cannot be provided
Access to the vehicle cannot be obtained
A seller or owner refuses necessary access
The vehicle cannot reasonably be presented for inspection
Required arrangements for the inspection have not been made
the appointment may be treated as a no-show and the payment may be forfeited.
Unsuitable or Unsafe Inspection Location
As a mobile inspection service, Parko Auto requires a reasonably safe and suitable environment in which to work.
Customers are responsible for ensuring the vehicle is presented in an appropriate location.
Parko Auto may refuse to perform an inspection where conditions are unsafe or unsuitable, including where there is:
A steep or unsafe slope
Grass, dirt, unstable or significantly uneven ground
Insufficient safe working space
An unsafe roadside location
Restricted access to the vehicle
Another hazard that prevents the inspection from being safely or properly conducted
Where Parko Auto has attended and the inspection cannot proceed because the customer has not provided a reasonably suitable location despite the requirements being communicated, the payment may be forfeited.
Trailers and Caravans
Where the inspection requires a trailer or caravan to be connected to an appropriate tow vehicle or otherwise prepared in a particular way, the customer is responsible for ensuring these arrangements are completed before Parko Auto arrives.
If the inspection cannot proceed because these requirements have not been met, the appointment may be treated as an unsuccessful customer-caused appointment and the payment may be forfeited.
Customer Delays
Customers should have the vehicle ready at the scheduled appointment time.
Parko Auto will make reasonable efforts to accommodate minor delays where possible.
However, because we travel between appointments, a significant delay may prevent us from completing the inspection without affecting subsequent customers.
In these circumstances, the appointment may need to be rescheduled and may be treated as a late cancellation or no-show.
Failed Pink Slip Inspections
Payment for a Mobile Pink Slip Inspection is for the inspection service and does not guarantee that the vehicle will pass.
If the vehicle fails the inspection, the original inspection fee remains payable and is not refundable simply because the vehicle did not pass.
Where Parko Auto is required to return to conduct a mobile re-inspection after the identified defects have been rectified, a $69 mobile re-inspection fee applies.
Cancellations by Parko Auto
Occasionally, Parko Auto may need to cancel or reschedule an appointment because of illness, vehicle problems, severe weather, safety concerns or other unexpected circumstances.
Where Parko Auto needs to cancel or reschedule your appointment for reasons within our responsibility, you may choose:
To transfer the full amount paid to another available appointment at no additional charge; or
To receive a full refund.
Weather and Safety
Mobile inspections are subject to appropriate weather and working conditions.
If Parko Auto determines that weather or site conditions make an inspection unsafe or impractical, we may delay, relocate or reschedule the appointment.
Where Parko Auto makes this decision for safety reasons, you will not lose your payment. Your payment can be transferred to another available appointment without an additional rescheduling fee.
If Parko Auto ultimately cannot provide the booked service, an appropriate refund will be provided.
Australian Consumer Law
Nothing in this Cancellation Policy excludes, restricts or modifies any rights or remedies available to you that cannot lawfully be excluded under the Australian Consumer Law.
Contact Us
To cancel or request a change to your appointment, please contact Parko Auto as soon as possible.
Parko Auto
Email: info@parkoauto.com.au