Privacy policy.

Last updated: September 2026

parko auto respects your privacy and is committed to handling personal information responsibly and securely. This Privacy Policy explains how parko auto may collect, use, store and disclose personal information when you use our website, make a booking, contact us or use our services.

1. Information We Collect

When you interact with parko auto, we may collect information including:

  • Your name

  • Phone number

  • Email address

  • Inspection or service location

  • Vehicle registration number

  • Vehicle Identification Number (VIN)

  • Vehicle make, model and other vehicle details

  • Booking and appointment information

  • Information you provide through our website, forms, email, SMS or telephone

  • Photographs and videos taken as part of an inspection

  • Inspection results and reports

  • PPSR information associated with a Pre-Purchase Inspection

  • Payment and transaction information

We only collect information that is reasonably necessary for providing and managing our services or operating our business.

2. How We Use Your Information

parko auto may use your information to:

  • Process and manage bookings

  • Attend the nominated inspection location

  • Conduct Mobile Pink Slip Inspections and Pre-Purchase Inspections

  • Identify and record relevant vehicle information

  • Prepare inspection reports

  • Conduct PPSR searches where included with a Pre-Purchase Inspection

  • Contact you regarding your appointment

  • Send booking confirmations and reminders

  • Provide arrival or delay notifications

  • Communicate inspection results and re-inspection requirements

  • Process payments and refunds

  • Respond to questions or enquiries

  • Maintain appropriate business and inspection records

  • Improve our services and website

  • Meet legal, regulatory and record-keeping obligations

Contact information supplied for a booking may be used for communications reasonably related to that booking or service.

We will not treat making a booking as automatic consent to receive unrelated promotional marketing.

3. Payment Information

Payments made through the parko auto website are processed using third-party payment and booking providers.

parko auto does not directly store your complete credit or debit card details. Payment information is processed by the applicable payment provider in accordance with its own security and privacy practices.

4. Vehicle Photographs and Videos

parko Auto may take photographs or videos of a vehicle where reasonably required to conduct, document or report on an inspection.

These may form part of the inspection record or Pre-Purchase Inspection report.

Vehicle photographs or videos will not automatically be used for parko Auto advertising, social media or other promotional purposes. Separate permission will be obtained where appropriate before identifiable customer vehicle content is used for marketing.

5. Pre-Purchase Inspections and PPSR Information

Where a PPSR search is included with a Pre-Purchase Inspection, relevant vehicle information may be used to conduct that search and include the resulting information in the customer's inspection report.

The PPSR information reflects information available through the relevant service at the time the search is performed.

6. Inspection Locations

Because parko auto provides mobile services, we may collect the address or location at which an inspection is requested.

This information is used as reasonably necessary to provide the mobile service, manage your booking and maintain related business records.

7. Third-Party Service Providers

parko auto may use third-party providers to operate aspects of our business, including website hosting, online bookings, payment processing, communications, analytics and other business systems.

Personal information may be provided to these services where reasonably necessary for them to perform their functions.

We do not sell customer personal information.

8. Cookies and Website Analytics

The parko auto website may use cookies and similar technologies to operate the website, maintain security, understand website usage, provide functionality and improve the customer experience.

Third-party services integrated into our website may also use cookies or similar technologies in accordance with their own privacy practices.

You may be able to restrict or disable cookies through your browser settings, although doing so may affect some website functionality.

9. Storage and Security

parko auto takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

No method of electronic transmission or storage can be guaranteed to be completely secure.

10. Access and Correction

You may contact parko auto if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.

We may need to verify your identity before responding to certain requests.

11. Privacy Enquiries

If you have a question or concern about this Privacy Policy or how parko auto handles your personal information, please contact:

parko auto
Email: info@parkoauto.com.au

12. Changes to This Privacy Policy

parko auto may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology or legal obligations.

The latest version will be published on the parko auto website.